HELP

• How does downloading work?
  • Click on a title in the list of works on the left. Then type in your e-mail address. If we do not recognize it, you will be asked to submit – just once – additional information about yourself. After you have completed the form, you will receive an e-mail at the address you provided. Click on the link in the e-mail. This will return you to the web site. You can then begin downloading the symphonies.
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  Do I have to type in my personal information each time I download?
  • No, that is not necessary. You need to register only once. After you have registered, a “cookie” will be saved in your computer so that you will be recognized in subsequent visits. If you delete the cookie, or if you try to visit from a different computer, you will not be automatically recognized. However, you may then gain access typing in the e-mail address you previously submitted.
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  I did not receive an e-mail after registering. What now?
  • Check first whether the e-mail was routed to your “spam e-mail” folder. If not, you might have registered under a different e-mail address. Try entering a different e-mail address. If you are still denied access, you will have to re-register.
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  I received the e-mail but my e-mail program blocked the link in it.
  • Copy the complete link from the e-mail and paste in your browser’s address field.
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  My browser does not accept cookies. How do I change this?
  • You can enable cookies by adjusting the preferences on your browser. Internet Explorer: extra ˃ Internet options ˃ privacy Mozilla Firefox: extra ˃ options ˃ privacy
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  I have downloaded a piece but the file is corrupted.
  • Try downloading again and saving the piece where it can be easily found, for example on your desktop.
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  I don’t see my question here. What now?
  • Perhaps another listener has an answer to your question. Try asking it on the Radio 4 forum
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  These help items do not solve my problem.
  • We will gladly help you via the “contact” page.